Customer Terms & Conditions

Last Updated: [Insert Date]

By using Anupam B2B (anupamb2b.com) and placing an order with us, you agree to the following key terms:

1. Accounts & Access

• Access is for registered business clients only.
• You are responsible for keeping your login details safe.
• Orders placed under your account are considered valid, even if placed by employees.

2. Products & Pricing

• Prices are exclusive of GST unless mentioned otherwise.
• Each client may have custom pricing/discounts.
• Product images are for reference only; actual products may vary slightly.

3. Orders & Approvals

• Orders may require manager approval (if enabled by your company).
• Once confirmed, orders cannot be cancelled unless mutually agreed.
• We reserve the right to reject orders in case of stock unavailability or pricing errors.

4. Delivery

• Deliveries in Mumbai are handled in-house.
• Outstation orders are delivered via courier partners.
• Delivery timelines are indicative and may vary due to external factors.

5. Returns & Replacements

• Damaged/defective items must be reported within 48 hours.
• Only unused items in original packaging are eligible for return.
• Customized/printed products are non-returnable.

6. Credit Terms

• If you have a credit facility, payments must be made within the agreed period (e.g., 15/30 days).
• Delayed payments may attract penalties or suspension of credit.

7. Communication

• You agree to receive order updates via Email and WhatsApp.
• Important account/credit notices will also be shared on these channels.

8. Liability

• We are not liable for indirect or incidental losses.
• Our maximum liability is limited to the value of your order.

9. Governing Law

• These terms are governed by the laws of India.
• Any disputes will be handled in Mumbai, Maharashtra courts.

By creating an account or placing an order, you confirm that you’ve read and accepted these terms.

Full Terms & Conditions PDF available on our website.