1) Purpose

At Anupam Business, we value long‑term relationships and stand by the quality of every product we supply. If you receive a product that’s damaged, defective, or not as described, we’ll make it right—quickly and professionally.

2) Eligibility for Return / Replacement

Returns or replacements are accepted only in the following cases:

• Wrong product delivered (different SKU, variant, or size than ordered).
• Transit damage or packaging damage observed at delivery.
• Manufacturing defect in the supplied item.

Please note:

• Returns are not accepted for ordering errors (e.g., wrong quantity/variant selected), or for custom jobs such as printing, engraving, or personalization approved by the client.
• Products must be unused, unopened, and in their original packaging with all labels and accessories intact.

3) Time Window to Raise a Request

Return or replacement requests must be raised within 3 (three) business days from the date of delivery. Requests received after this period are not eligible.

4) How to Initiate a Return / Replacement

1. Contact our Support: anupamforbusiness@gmail.com or WhatsApp at +91 72233 4477.
2. Share your Order Number, Product SKU, reason, and clear photos/videos showing the issue.
3. Our team will verify and coordinate pickup or dispatch of the replacement.

5) Inspection & Approval

All returned items undergo quality inspection at our warehouse:

• On approval, we will either dispatch a replacement within 3–5 working days (subject to stock availability) or issue a credit note for the item value.
• If the returned item is found used, tampered, or not in original condition, the request may be declined.

6) Non‑Returnable / Non‑Replaceable Items

For hygiene, safety, or customization reasons, the following categories are non‑returnable once delivered:

• Pantry & food products
• Housekeeping consumables (opened/used)
• Customized/printed/personalized stationery
• IT accessories after breaking the manufacturer seal
• Bulk orders approved by client with samples/PO

7) Credits & Refunds

For B2B accounts operating on credit terms, we issue credit notes that can be adjusted against future orders. Refunds to the original mode of payment are generally not applicable.

8) Responsibilities & Exceptions

• If courier delivery is arranged by the client, Anupam Business is not liable for transit damages.
• Items sent back without prior authorisation will not be accepted.
• Where applicable, warranty claims will follow the respective brand/manufacturer process and timelines.

9) Contact

For queries about returns or replacements, contact our Support:

📧 anupamforbusiness@gmail.com
📱 +91 72233 4477
🕒 Monday – Saturday, 10:00 AM – 7:00 PM (IST)

10) Changes to this Policy

We may update this policy to reflect operational, legal, or regulatory changes. The “Last updated” date will be revised accordingly. Continued use of our services indicates acceptance of the updated policy.